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Help / Unable to register key
« on: April 09, 2007, 04:53:22 AM »
One of my kids asked to register for the retail version after playing the demo for a few days.
Paid using PayPal, received key promptly. I immediately tried to add key using cut-and-paste from the mail. I don't believe thre is any chance someone could have hi-jacked the key in the short space of time between it being registered
I get a "Full Version Unlocked" message very quickly, but soon after that, get a "Invalid Key" message, with another message in a box at the bottom of the main window saying "Authentication FAILED: IP address unknown". I have retried several times both using cut-and-paste, and typing the key in by hand, and get the same results all the time.
The machine in question is running XP Home SP2 with fixes downloaded about two weeks ago (I know, I've been lax) with the XP firewall disabled, behind a Linux based firewall, double NAT'd (firewall and ADSL router). My ISP uses DHCP, and I periodically (every week or two) get a new IP address.
Is it possible that I currently have a blacklisted IP address?
I have tried going through the FAQs and the forums, and although I have seen people with similar problems, I have not yet seen a good answer. Very often, the people get flamed off the forums by abuse about grammar or spelling.
Could someone with knowlege please decode the error, and give me some hints? I must admit that I have enough problems of my own, without having to field the kids problems.
Thanks.
Paid using PayPal, received key promptly. I immediately tried to add key using cut-and-paste from the mail. I don't believe thre is any chance someone could have hi-jacked the key in the short space of time between it being registered
I get a "Full Version Unlocked" message very quickly, but soon after that, get a "Invalid Key" message, with another message in a box at the bottom of the main window saying "Authentication FAILED: IP address unknown". I have retried several times both using cut-and-paste, and typing the key in by hand, and get the same results all the time.
The machine in question is running XP Home SP2 with fixes downloaded about two weeks ago (I know, I've been lax) with the XP firewall disabled, behind a Linux based firewall, double NAT'd (firewall and ADSL router). My ISP uses DHCP, and I periodically (every week or two) get a new IP address.
Is it possible that I currently have a blacklisted IP address?
I have tried going through the FAQs and the forums, and although I have seen people with similar problems, I have not yet seen a good answer. Very often, the people get flamed off the forums by abuse about grammar or spelling.
Could someone with knowlege please decode the error, and give me some hints? I must admit that I have enough problems of my own, without having to field the kids problems.
Thanks.