You have to look up the contract to see if it's actually unlimited or not. They got rid of most actually unlimited plans a while ago and the only real way to have unlimited was be grandfathered in.
its unlimited and they also already confused us for a business plan but we're a family plan and I don't want to raise the price how do I stop it
first of all, please start using punctuation. Makes it hard to understand what you're saying.
You probably have unlimited calling and texting but limited 4G (mobile web). That's how my family's plan is.
are we your phone provider or something?