1) Check RTB to see if any add-ons you have are failed, disable them if so
2) try disabling a few add-ons
3) post a help topic and a console .log
4) get a console .log from someone who tries to connect and post that
5) wait patiently
6) Repeat steps 1,2, and 5
If, at any step, your problem is solved, do not proceed to the next step.