I need help troubleshooting my ASUS tablet (problem solved?)

[XR-7]

I'm pretty much just posting this here because I know there are a lot of tech nerds on these forums and the ASUS website is not recognizing my tablet model (K013) so I can't look up troubleshooting from there.

This morning, I discovered that my tablet was having problems. I had been finding it completely powered down a few times this week which struck me as odd, but I thought nothing of it. Today, I found it off again, so I held down the power button to turn it on. However, it stopped on the loading screen, like so:



It just says "ASUS: In Search of Incredible" and features a little rotating loading icon. Although this is normal on start-up, it won't go past this screen to a functional touchscreen with my unlock screen. It's not totally frozen or anything, since the loading icon still moves. The few times that I've managed to get it to my touchscreen, it will work totally fine for a few minutes before crashing and trying to restart itself again, once again stopping the reboot on the loading screen.

I figured I could try a few things. I've tried wiping a few consuming apps that I didn't use anymore (got rid of almost 1GB worth of apps). Just a few minutes ago, I started downloading a 573MB system update hoping for some help, which is currently at 9% as of this post.

Now comes the alarming part. I usually keep my tablet inside a trashy velvet case with magnets in it that trigger the screen to turn on and off when I open/close the flap. In order to take pictures of it, I removed it from the sleeve and turned it over. I was surprised with what I saw:



I don't know how well you can tell as this was taken by my piece of crap phone camera, but the back of the tablet is darkened and discolored in splotches. Thing is, I can't tell why it is like that. Perhaps it is something as simple as the white coloring being rubbed off from movement within the case. Perhaps it is something more serious such as it could've gotten hot and melted something inside the tablet or something leaked in there. I don't even know if it's a problem at all, but I'm alarmed to find out about this right when I start having repeated issues with it.

Any ideas on stuff I can do? System update is now up to 22% and it hasn't tried restarting itself.

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[shitlord]

god wtf its so dirty

i didnt read

[Tokthree]

Just looks like dye has come off the "trashy velvet case", I don't think it's related. Though I can't say for sure not knowing the colour of the case

[SuperFlaminninja³]

Just looks like dye has come off the "trashy velvet case", I don't think it's related. Though I can't say for sure not knowing the colour of the case

this, my white phone case does this all the time
Your best bet for repair is that update, if that does not work, do you have a warranty?  I know my way around the inside of tablets and phones, but to me it sounds like more of a programing issue.

[shamester]

god wtf its so dirty

i didnt read

^

[shitlord]

bump

my friends phone got its boot stuff screwed up by a recent update, and now it wont boot for him

did android update recently for you?

[XR-7]

this, my white phone case does this all the time
Your best bet for repair is that update, if that does not work, do you have a warranty?  I know my way around the inside of tablets and phones, but to me it sounds like more of a programing issue.

My tablet crashed while the update was installing, so still trying to work with it. I'm not certain if it has a warranty or not, but hopefully it does since I just got it last Christmas.

[XR-7]

Oh no no no.....

After fighting with my tablet for a like 15 minutes, I managed to get it on to begin the installation. It restarted itself in order to complete the installation, but then suddenly an error screen came up that I had never seen before (it showed the green Android mascot bot thing with a red warning triangle sign). It then shut off again and restarted. I went back into the system update tab and it said that everything was set back to original status due to an update error, so now I'm downloading the 573MB file all over again.

If this happens again, I'm not sure what else I can do.

[Trymos]

try booting android into safe mode.

if you're running jelly bean and above, tap and hold the power off button in the power off screen.

if you're running ICS (4.0), hold the power on button AND both the volume buttons at the same time.

you'll notice you have no third party apps, this is what safe mode does temporarily so you can diagnose problems. just use it and see if it crashes.

if it does, it's a software or hardware failure still enter recovery mode.

if it doesn't, enter recovery mode by powering up the device while holding volume down (if that doesnt work try volume up).
if you get to a usb logo let me know, dont plug it in to your computer.
if you get to a boot menu, press volume up to change your selection and volume down to confirm, you want recovery mode. press the power button if an android logo appears and you should get to the recovery mode menu... holy fuk asus.

just leave it on this and see if it crashes since it hasn't booted into android at all.

if it does you're forgeted. if it doesn't you might want to try getting that software update to actually work or rooting the device and flashing a custom rom onto it (this will erase all data on the device)

[XR-7]

Finally managed to get the update installed. There was still a bunch of trouble with freezing on the loading screen though. I restarted the tablet three more times and then it offered to optimize my apps. It did that for maybe ten minutes, restarted again, and then everything was completely changed. It seems like I may have missed out on some sort of software overhaul. It seems to be running a bit quicker than before and it hasn't crashed for the past hour now. There is also another update waiting (112MB or something like that) but I'm going to hold off on getting it until I see how it behaves in this current version.