Off Topic > Games
Steam Account Hijacked
rooster767:
So I was interrupted in the middle of playing Chivalry, and Steam prompted me that my credentials have expired, and to re-enter them. So I entered them, but it remarked that they were incorrect. So I went through the entire 'Forgot Password' process, and changed my password. But then, once I tried to log in again, it said the password was incorrect.
So I tried logging in on the Mac side of my computer, and it strangely worked. But a few minutes later, it prompted me again with that horrid 'Account Credentials have Expired' prompt. I'll do the best I can to figure out what the heck is happening.
God, I am shaking like mad right now.
Can you guys help me?
tails:
Why don't you have steam guard on?
If your account is stolen you'll need to contact steam support here https://support.steampowered.com/newticket.php
Provide the following information:
Steam account name for hijacked account
The original contact e-mail for the account
Select “Account Questions” as the category and “Hijacked or Stolen Account” as the subcategory.
Proof of purchase for the account as outlined below:
If retail software is registered to the account, attach a digital photo or scan of the CD Key registered to the account. Write your Support Ticket Number on the quick reference card or CD Key sticker below the code in permanent ink.
If a game was purchased through Steam with a credit card, please provide the following:
The Card Type (Visa, MasterCard, Discover, American Express)
Full Name on the Card
The last four digits of the credit card number - Do not provide the full credit card number
If a game was purchased through Steam using a PayPal account, please provide:
The Billing Name on the PayPal Account
The full Billing Address on the PayPal Account
The PayPal PayerID
The Invoice ID and the Transaction ID
It'll take about 2-3 days generally.
rooster767:
I do have Steam guard on, which is extremely strange. Thanks for the help, though! I am now typing up a ticket.
Freeze:
uh
this just means your credit card needs to be renewed(?)
rooster767:
--- Quote from: Freeze on October 14, 2012, 12:54:47 PM ---uh
this just means your credit card needs to be renewed(?)
--- End quote ---
Does it not allow you to log in if you need to renew your credit card?
I don't even use a credit card, anyway. I use PayPal.
EDIT: I believe I have a few games incorporated with Steam on my HumbleBundle account, and I'll send that as a reply with my ticket.