Bad customer service? To complain or not to complain

[Menen]

I hate costumer service. One day, I was having trouble connecting my mouse to my computer. This is literally my entire conversation with Microsoft Support Chat I had.

Agent: Hello, John. Gimme a minute to review your question please.
Me: Ok.
Agent: Please try clicking on this link.
Agent: How to setup a network
Agent: If you still have trouble, call Microsoft at XXX-XXX-XXXX
Agent: Is there anything else I can help you with?
Me: Ummmm... That's not what I wanted help with. I'm having trouble connecting my Bluetooth mouse to my computer.
Agent: You can always contact Microsoft with the phone number I have provided you.
Agent: Goodbye.
* Agent has ended chat

Microsoft Support Chat is actually a robot that has a list of pre-written responses.

I have never gotten anything good out of them.

[Ad Bot]

[Acerblock]

Microsoft Support Chat is actually a robot that has a list of pre-written responses.

I have never gotten anything good out of them.

Directly after, I went back on the chat with a real person.

I'm pretty sure it wasn't a bot.

[Destroyer]

Bumping this because I complained to the company and got a reply, I'm so loving pissed.

Dear Sharon, (They use my moms name even though I stated twice in my email what my name was, shows how carefully they read my email)

Thanks for choosing Sonic! I am pleased to assist with your inquiry.

We do sincerely apologize if you were experiencing any delays.
Unfortunately, we can not refund the return shipping cost as it clearly
stated in our return policy that the customer is responsible for return
shipping cost. (Cool, so YOU guys ship me a broken product, but I'm responsibvle for paying $30 to send it back to you. Thats loving fair.)I apologize if this was not properly conveyed to you;
however, we did process it as soon as possible. Normally returns for
repair take up to 8 weeks to be refunded. (Got a new amp, wasn't getting it repaired. Again, expert reading)

We initiated your refund today, 3/28, so you should be getting it within
3-5 business days. Once again, I do apologize for this inconvenience.
Please contact us if you are in need of any further information
regarding your order.

If you need further assistance, please feel free to contact us at
1-877-289-7664 and we would be more than happy to assist you with your
needs. Thanks and have a great day!

Great customer service, having to pay an extra $30 because they forgeted up.