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| Need help returning item to third party seller |
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| SlayerZ99:
I purchased a camera on Amazon from a third party seller, DIGITALUNIVERSE. I was in somewhat of a rush to purchase the camera and didn't look over the advertisement fully. It turns out the camera is imported or a grey market camera, which I don't want especially since it's a gift. I buy a new US version of the same camera for roughly the same price and I request a return on the other camera. My return is accepted and they give me a shipping label. I have to pay for postage, which I don't mind, but the company says they can't issue the refund until they receive the camera. Well, reading some of their feedback (they garner 5 star feedback by offering free stuff for 5 star reviews) it seems that a few other people have had issues with their refunds not being given even though they have shipped (and supposedly delivered) their returns. So now I wondering what to do. I have to pay postage and I'll probably get shipping insurance, but Im wondering how can I ship the item to make sure that I can confirm the item has been received and that I get my refund. I read other stories of Amazon refusing to help out and denying claims because they couldn't confirm the item was returned. Does anyone have experience or have suggestions for what I should do? |
| PhantOS:
not much you can do. it's a third party seller, they dont have to abide by any refund policies unless they want to. |
| Snaked_Snake:
--- Quote from: PhantOS on May 19, 2017, 11:46:08 AM ---not much you can do. it's a third party seller, they dont have to abide by any refund policies unless they want to. --- End quote --- But the thing is if they say they are gonna refund it then they have to refund it, if they don't you can sue them. |
| SlayerZ99:
--- Quote from: PhantOS on May 19, 2017, 11:46:08 AM ---not much you can do. it's a third party seller, they dont have to abide by any refund policies unless they want to. --- End quote --- From what I was reading on the seller's forums, the third party sellers have to at least match Amazon's return and refund policy --- Quote from: Snaked_Snake on May 19, 2017, 11:48:48 AM ---But the thing is if they say they are gonna refund it then they have to refund it, if they don't you can sue them. --- End quote --- Well I wouldn't sue obviously. I would bit the bullet and take an L on the $280, but I would hope I'd get the camera back if it "wasn't received" and then I'd just sell it on Ebay as an import. |
| Alkatjo:
Its your money but personally i wouldn't settle on letting them shill out $280 of hard earned cash. I would write a legal response to the seller claiming that if they don't abide by proper procedures they will be liable to send a representative to court. Not many people take that option and that's where they ignore the grey area. |
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