Off Topic > Off Topic
Need help returning item to third party seller
SlayerZ99:
I purchased a camera on Amazon from a third party seller, DIGITALUNIVERSE. I was in somewhat of a rush to purchase the camera and didn't look over the advertisement fully. It turns out the camera is imported or a grey market camera, which I don't want especially since it's a gift.
I buy a new US version of the same camera for roughly the same price and I request a return on the other camera. My return is accepted and they give me a shipping label. I have to pay for postage, which I don't mind, but the company says they can't issue the refund until they receive the camera.
Well, reading some of their feedback (they garner 5 star feedback by offering free stuff for 5 star reviews) it seems that a few other people have had issues with their refunds not being given even though they have shipped (and supposedly delivered) their returns.
So now I wondering what to do. I have to pay postage and I'll probably get shipping insurance, but Im wondering how can I ship the item to make sure that I can confirm the item has been received and that I get my refund. I read other stories of Amazon refusing to help out and denying claims because they couldn't confirm the item was returned.
Does anyone have experience or have suggestions for what I should do?
PhantOS:
not much you can do. it's a third party seller, they dont have to abide by any refund policies unless they want to.
Snaked_Snake:
--- Quote from: PhantOS on May 19, 2017, 11:46:08 AM ---not much you can do. it's a third party seller, they dont have to abide by any refund policies unless they want to.
--- End quote ---
But the thing is if they say they are gonna refund it then they have to refund it, if they don't you can sue them.
SlayerZ99:
--- Quote from: PhantOS on May 19, 2017, 11:46:08 AM ---not much you can do. it's a third party seller, they dont have to abide by any refund policies unless they want to.
--- End quote ---
From what I was reading on the seller's forums, the third party sellers have to at least match Amazon's return and refund policy
--- Quote from: Snaked_Snake on May 19, 2017, 11:48:48 AM ---But the thing is if they say they are gonna refund it then they have to refund it, if they don't you can sue them.
--- End quote ---
Well I wouldn't sue obviously. I would bit the bullet and take an L on the $280, but I would hope I'd get the camera back if it "wasn't received" and then I'd just sell it on Ebay as an import.
Alkatjo:
Its your money but personally i wouldn't settle on letting them shill out $280 of hard earned cash. I would write a legal response to the seller claiming that if they don't abide by proper procedures they will be liable to send a representative to court.
Not many people take that option and that's where they ignore the grey area.