R4 is outdated and no longer supported. The real company that made R4s stopped making them a long time ago so if you bought an R4 chances are it is one of the millions of duplicates out there because the original R4 was never copyrighted by the creators due to its nature.
There are many newer flashcards out there now that also happen to be much better and reliable.
I recommend an Acekard 2 or M3DS, being some of the best.