OP your one of the few people that probably didn't receive a defective Alienware laptop, look it up and you find stories of dead on arrival units, dead led's, certain keys on the keyboard not working, defective usb ports that don't recognize devices.
I have stayed away from alienware because of their stuffty rep and on top of that they have been owned by dell for a while now.
If I where you I would go for the Razer Blade, that is quality for the price, or get a ROG Certified laptop.