This is a copy/pasta from another website I help troubleshoot stuff on, just fill it out mate and I'll try help.
Here's what to include when you have a problem:
1. The ProblemWhat I Expected: Tell us what the expected outcome of your actions was (for example, if the game won't start, you'd say you'd expect the game to launch and the opening movies to play).
What Actually Happened: Tell us what actually occurred in as much detail as possible. Try to be very specific (for example, if the game window flickers before it completely stops running, make sure to mention that). If you notice a pattern to the game crashing, such as the game crashing at a specific cutscene or if it crashes every 5th time loading up, let us know that.
Any Weird Behaviour: Please note any specific weird behaviour, such as music not playing or the game running extremely slowly. These might be indicators as to the cause of your problem, or unrelated problems we can also fix.
2. Your SetupYour Version of the Game: Please tell us any information about the version of the game you have; for example, if your copy of the game is in German or a non-English language it can change a lot about the game. We also would like to know if your game requires the disc in the drive to play, and where the disc came from (if it was an original run, if it was a Focus Interactive version, if it was part of the 10-in-1 games box etc).
What You've Already Tried/Done: Be extremely specific and tell us what troubleshooting you've already done, including what Windows Compatibility Settings you've tried, any mods you've downloaded/installed, any changes to the game's configuration files, if you've extracted the game's archives etc.
Your System: We need to know the following components of your system, as some games have trouble on certain configurations;
- VM-Status: If you are running the game through a Virtual Machine or using Wine/Bootcamp on non-Windows operating systems, please let us know.
- OS: Your operating system and its exact version/architecture (example: Windows 10 Home 64-bit).
- CPU: The exact model and manufacturer of your CPU (example: Intel i7-4790).
- GPU: The exact model and manufacturer of your GPU (example: NVIDIA GTX 980) [Please note: Some systems will name your integrated graphics chip (usually Intel Graphics 4000 or similar) rather than your actual hardware GPU, especially on laptops; this can point to LegoRR running on the wrong card].
- RAM: The amount of RAM in your system (example: 16GBs)
- HDD: The amount of free-space and total space on the hard-drive that the LEGO game is installed to/that you'd like to install to (example 150GB/2TB).
To find this information, you can do the following:
- Run dxdiag.exe. On Windows 10, begin typing "dxdiag" with the Start Menu open and it should eventually pop up; select it. In earlier versions, either use the search bar in the start menu or use the Win-R button shortcut to open run, type in "dxdiag.exe" without quotation marks and press enter.
- On the first page (labelled as the "System" tab), you will find your Operating System (OS), Processor (CPU) and Memory (RAM).
- On the second page (labelled as the "Display" (single-monitor setup) or "Display 1" (multi-monitor setup) tab) you will find the Name (GPU).
- To find your HDD information, open "This PC" (Windows 10) or "My Computer" (Earlier); if the free/total space is not displayed under your hard-drive, you can right-click on a hard-drive and select "Properties" to open a window which has the information (HDD).
aError Reports: IF YOUR GAME CRASHES and Windows has the "Game.exe has stopped working" message appear, DO NOT CANCEL OR CLOSE IT UNTIL IT HAS FINISHED THE PROGRESS BAR. If it does occur, your crash logs may become valuable pieces of information. To retrieve them for us, do the following:
- Open the Event Viewer. On Windows 10, right click the start menu button and press "Event Viewer". In earlier versions, either use the search bar in the start menu to find "Event Viewer", or open Control Panel > Administrator Tools > Computer Management and press the "Event Viewer" item in the left-most pane.
- In the Event Viewer, click the following in the left pane: Windows Logs > Application.
- You are looking for two events; under the "Source" column, they will say "Application Error" and "Windows Error Reporting". They should be near the top, if not the top-most events.
- For both; click on the event. Under the "General" tab in the box, you should see "LegoRR.exe", "LR2.exe" or the executable name for the LEGO game you are trying to run. If you see that, you have the right event(s).
- Copy the contents of the box for both events and send that with the rest of your report.
aPLEASE NOTE: You may delete everything from "Attached files" to the bottom in the Windows Error Reporting log as that is not important, but we need the filepaths as they are recorded in the Application Error event.
