Not sure if there has been a topic about this but I've spent the last 2 or so hours trying to connect to the Blockland forums.
I talked to MegaScience and he said the forums were up but whenever I tried to connect it would say "could not connect to server"
I finally contacted Verizon support and spoke to someone who basically took control of my computer and tried to connect to Blockland forums, then he did something that completely disconnected my computer from the internet.
I got with a new Verizon support person who spent the last hour and a half trying to figure it out. He was watching my screen and told me to ask another member if the blockland forums was up. I asked Kalph who showed me how to fix the issue.
Thanks to Kalph I can get on the forums again.
Conversation Word for Word
Agent Vikrant has joined. (11:57:51)
Vikrant : Chat ID for this session is 07141254458. (11:57:51)
Vikrant(11:57:51): Thank you for contacting Verizon High Speed Internet (HSI) Technical Support. My name is Vikrant and I am the technical support brown townyst assigned to help you. Please stay online for few moments while I review the information generated by your trouble ticket.
Vikrant(11:59:46): Thank you for staying online. I appreciate your patience.
Vikrant(11:59:57): May I have the issue, please?
Andrew(12:01:49): While it was quite interesting. I was talking to another verizon tech support about my issue with connecting to a website (
www.blockland.us and
www.blockland.us/forums ) when we did the screen sharing thing. He did something to completely disconnect my computer from the internet and the session was lost. Anyways, I'm still having trouble connecting to those websites. I was able to connect last night and everything.
Vikrant(12:03:49): I really apologize for the inconvenience caused to you. I assure you that I will try my best to resolve the issue.
Vikrant(12:04:05): Please do not worry, I'm with you and I'll take care of your issue.
Vikrant(12:04:25): Before we start, for verification and the account security, please provide your first and last name.
Andrew(12:04:56): Andrew. I'm the son of the account owner. Operating System is Windows 7
Vikrant(12:06:06): Thank you so much. Please stay with me while I review the previous session.
Vikrant(12:12:07): Thank you for your patience.
Vikrant(12:12:37): I have checked the session and let's try to fix your issue.
Andrew(12:13:03): Alright thanks.
Vikrant(12:13:43): You are welcome :)
Vikrant(12:13:58): Mr., in order to resolve this particular issue, I'd like to start a screen sharing session that will allow me to see your screen and share your mouse and keyboard. You'll have primary control and can end the session at any time. Please close any confidential or private windows except the chat window before clicking "OK" on the forthcoming notice. Please continue to respond in the chat window every 5 minutes to avoid disconnection. May I begin?
Andrew(12:14:13): Yea you can begin.
Vikrant(12:16:23): Thank you for your cooperation. Please click the following link to proceed:
https://broker.gotoassist.com/h/verizondsl?Question=DR181-035-072Andrew(12:16:57): Alright.
Vikrant(12:17:57): After clicking on the above link, if you are asked to click on "Run"/ "Download"/ "Allow" then please do click on it.
Vikrant(12:18:02): As you can see, I am able to move the mouse remotely. However your mouse will override mine. If at any time you are uncomfortable with the session, you can click the "red cross (X)" button in the "Go To Assist" rectangular box at the bottom right corner to discontinue the session.
Vikrant(12:18:07): May I proceed?
Andrew(12:18:24): Yep
Vikrant(12:25:55): Could you please let me what is this website all about?
Andrew(12:27:06): The website
www.blockland.us is where you buy, find news and download the game.
www.blockland.us/forums is the forums where users can talk about the game, get help about the game or show what they've built in the game
Vikrant(12:28:42): Since when it is not working?
Andrew(12:30:30): last night I was using it last night, and I leave to eat dinner and when I come back and try its not working. I know its not the website because I've talked to other Blockland members and they've said the site is up and working properly. They suggested I contact my ISP.
Vikrant(12:32:20): Okay.
Andrew(12:35:04): I'm unable to connect to the website on either of my computers or my iPod touch
Vikrant(12:35:29): Same website?
Andrew(12:36:40): Yep. At first I was on my iPod and I kept getting "Safari cannot connect because the server cannot be found". I try my computer with no luck with either of those 2 websites
Vikrant(12:38:35): Okay.
Vikrant(12:38:40): Please allow me.
Andrew(12:39:02): Ok
Andrew(12:45:52): Hello?
Vikrant(12:46:47): Yes, I am with you. I was just checking for the website with next level.
Vikrant(12:56:38): Please check for the website from others and let me know.
Andrew(12:56:46): Ok.
Andrew(12:59:09): Alright did you see the chat?
Vikrant(12:59:39): Yes, I did.
Andrew(13:00:04): Should I try and do it? Or could you do it for me. I don't want to mess this up.
Vikrant(13:01:05): Okay.
This session will automatically timeout in 5 minute(s). Please respond.
Vikrant(13:12:05): I am unable to control your screen.
Andrew(13:12:34): Are you able to guide me then? Or can you take control again?
Vikrant(13:12:49): Sure. Can control.
Vikrant(13:17:50): As per the ping test this website doesn't exist anymore. Also checked with Tracing commands and found that it is not recognizing the website. Please contact the Blockland forum support and ask for the resolution.
Andrew(13:18:20): Alright. So I guess we are done?
Vikrant(13:21:55): Yes, we tried all the possible ways.
Vikrant(13:23:20): Security level is also normal in modem.
Vikrant(13:23:51): Mr., we need to contact the website support team to look for the resolution.
Andrew(13:24:05): alright well thanks for your time.
Vikrant(13:24:50): You are welcome :)
Vikrant(13:24:56): Is there anything else that I may assist you with?
Andrew(13:25:02): No thanks.
Vikrant(13:25:18): Alright, have a nice time ahead.
Vikrant(13:25:23): Take care )
Vikrant(13:25:23): :)
Has anyone else had issues?
What exactly is going on? I still cant connect with my iPod touch
