By "some stuff happens" he probably means he forgets his password, then he can't retrieve it because he doesn't remember what email he signed up with. Then he has to create yet another email to add to his army of them to register a new account, intensifying the problem.
Essentially, his own stupidity perpetuates his own problem, then he blames it on the company for not being overly sympathetic to people who can't remember their own log in details.