So I'm doing some work on my car's audio system. I'm replacing one of the subwoofer amps and swapping it out with a more powerful one. About 3 weeks ago the new amp I ordered arrived. I was extremely busy so a few days later I began the work of removing my old amp and rewiring the new one into place. I already had my old amp sold so right when I took it out I sold it to a friend.
The rest of that night I spent about 2 hours hooking everything up, hiding all the wires in the seats, and professionally mounting it. Unfortunately, I stupidly hooked it all up without testing it first, shame on me. For some reason the amp was powering up but was not playing anything to the subwoofers. I spent the next 2 hours trying to figure of what was wrong before I got pissed, gave up, and took it up to an audio installation place. They hooked up a volt meter and confirmed the company had sold me a broken amp.
So I contacted the company, they said how they were sorry and would work to fix the situation. So in order to get the amp to me faster, or at least that what they claimed, they told me to repurchase a new amp, they would send that one out to me and I then have to mail them back the broken amp. Once they receive that they will refund me the money I paid. That's all fine and good.
What makes me mad was that despite me contacting them early on a Friday, they still waited until after the weekend to ship my new amp out. They also decided to ship it as standard shipping, meaning I still did not get it to this day. So I've been waiting over a week for this new one to get here. You would think since it was their loving mistake that they would at least get me faster shipping. Or at least give me a discount on the new amp. Not only this, I have to pay for the shipping to send the broken amp back to them.
Maybe I'm just overreacting, but I think its bullstuff that because they sent me a broken product, not only do I have to pay full price and wait over a week extra to get my product, but I also have to pay my own money to ship their broken amp back.
Very unprofessional in my opinion.
