The Secret World (Funcom) customer service. 10/10
Live Chat
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Customer has entered chat
GM Abeadan has entered chat
2013-06-19 21:00:18 GM Abeadan: Greetings! Thank you for contacting Funcom Customer Support.
2013-06-19 21:00:22 GM Abeadan: Could you tell me your username and a little bit more information about your issue?
2013-06-19 21:02:17 Customer: Yeah see that is the thing! I don't have an account on here. I was going to make an account for The Secret World using the Steam key I got from buying the game from Steam. However when I filled in my key it brought me to a page where I had to fill in my country, and then pick a game. Which lead me to the registration page of The Secret World where I had to pay for the game again.
2013-06-19 21:02:42 GM Abeadan: Could you send me your CD key please?
2013-06-19 21:02:45 Customer: [Code removed]
2013-06-19 21:03:11 GM Abeadan: Thanks! Are you trying to register from the EU or US?
2013-06-19 21:03:29 Customer: I live in the EU.
2013-06-19 21:04:03 GM Abeadan: Thanks! Could you try registering from the following link and let me know how it goes?
2013-06-19 21:04:04 GM Abeadan:
]https://register.thesecretworld.com/signup/ctrl/register/eu/tsw/[Code removed]2013-06-19 21:05:54 Customer: Success!
2013-06-19 21:05:59 GM Abeadan: Ah great!
2013-06-19 21:06:07 Customer: Thank you for your help!
2013-06-19 21:06:11 GM Abeadan: Please keep in mind you will need to wait roughly 15 to 20 minutes before logging in while our account system updates
2013-06-19 21:06:20 Customer: It's all good
2013-06-19 21:06:21 GM Abeadan: Happy to help! Is there any other matter I could attempt to assist you with today?
2013-06-19 21:06:57 Customer: Yeah, so am I going to have to pay a monthly subscription for this game, or do I have to pay only once?
2013-06-19 21:07:26 GM Abeadan: You only have to pay the once. There is a monthly subscription available if you choose to subscribe, but it is not required
2013-06-19 21:07:41 Customer: Do these give me any special in-game features?
2013-06-19 21:07:54 GM Abeadan: Membership benefits currently include access to the Time Accelerator, an exclusive item of the month available for your character to claim, 1200 bonus points a month, 10 veteran points a month and a 10% discount in the item store.
2013-06-19 21:08:13 GM Abeadan: You receive 30 days of membership for free after you've registered your Steam Key, which you've successfully done now
2013-06-19 21:09:07 Customer: Alright! Sweet!
2013-06-19 21:09:24 Customer: Thats all I needed to know, thanks!
2013-06-19 21:09:35 GM Abeadan: Thank you again for contacting Funcom Customer Support. I hope that you have a pleasant day!
2013-06-19 21:09:40 Customer: You too!
