Badspot encourages messaging the support team for help, then doesn't care.

[King of the Bill]

oh the mail bag

yesssssssssssssssssss

I would love the mail bag to return.

[Ad Bot]

[Valkerone]

Wow, this drama backfired very quickly. I suppose the OP deserved it.
I am aware that there have been much faster backfires in the past.

[Yenola²]

This community is backwards in their thinking.

Of course, sending a raged email wasn't your smartest move, and waiting it out would've been a better solution, that doesn't mean it isn't wrong for Badspot to completely ignore you.

It may not legally and factually be his responsibility, but do we really want a community where the only active developer won't help you with the simplest of tasks?  I know people who won't buy products based entirely because the customer service and support is complete stuff.

Sorry guys that I'm not gonna jump on the bandwagon, but in my views, even know the OP forgeted up, Badspot still doesn't deserve to get to completely dismiss the entire question because it's "not his responsibility".

I mean come on, he even could've responded in a nicer fashion and linked or informed of Key Recovery, there are secretaries who deal with enraged customers in helpful fashions on a daily basis.  Responding with an email informing about key recovery is so simple and easy, why is there a support email if noone ever gets useful information from it?  You might as well take the email off the site.

[King of the Bill]

This community is backwards in their thinking.

Of course, sending a raged email wasn't your smartest move, and waiting it out would've been a better solution, that doesn't mean it isn't wrong for Badspot to completely ignore you.

It may not legally and factually be his responsibility, but do we really want a community where the only active developer won't help you with the simplest of tasks?  I know people who won't buy products based entirely because the customer service and support is complete stuff.

Sorry guys that I'm not gonna jump on the bandwagon, but in my views, even know the OP forgeted up, Badspot still doesn't deserve to get to completely dismiss the entire question because it's "not his responsibility".

I mean come on, he even could've responded in a nicer fashion and linked or informed of Key Recovery, there are secretaries who deal with enraged customers in helpful fashions on a daily basis.  Responding with an email informing about key recovery is so simple and easy, why is there a support email if noone ever gets useful information from it?  You might as well take the email off the site.

The problem, Yenola, is that Badspot gets so much of this sort of thing so often that it's really beyond his power to process every single one "politely". People do get information from support, but support will not help you if the answer is already out there and you're not bright enough to look for it.
Also badspot has stated before that losing your email account is your fault, not his, and that he doesn't do replacement handouts because of it.

[Yenola²]

The problem, Yenola, is that Badspot gets so much of this sort of thing so often that it's really beyond his power to process every single one "politely". People do get information from support, but support will not help you if the answer is already out there and you're not bright enough to look for it.
Also badspot has stated before that losing your email account is your fault, not his, and that he doesn't do replacement handouts because of it.

There's more than one way to prove you are you than simply email, providing him with proof of purchase, giving him credentials equivalent to that of the ones he received in his payment notice, etc.

If he can't help all the people who email him via support, he either needs to create an automated ticket system telling people they have been dismissed or accepted, simply being ignored is taken as a pretty rude gesture.

[SlayerZ99]

Yola I think this is the guy where he doesnt even have the email

maybe that was someone else but I remember someone who didnt even have the information for their recovery email

[Yosher]

and of course, yola seizes his chance to make badspot look bad

guy's probably going to get banned again soon enough

[Yenola²]

Yola I think this is the guy where he doesnt even have the email

maybe that was someone else but I remember someone who didnt even have the information for their recovery email

I mean if he doesn't have the email he should consult Badspot via support@blockland.us and let Badspot know that he can provide proof of purchase.  If Badspot ignores that then yes, OP is in the right to be angry that he was ignored.

and of course, yola seizes his chance to make badspot look bad

guy's probably going to get banned again soon enough

I'm not here to make Badspot seem like a douchebag 24/7, I pride him on what he does right, I love his game.  That doesn't make my point any less valid.

[Dreams_Of_Cheese]

I don't think that OP is really 24.

[Kalphiter²]

12/31/10   23:11:33   Ben Grapevine   5364   Badspot, who responds to support@blockland.us?
12/31/10   23:12:01   Badspot   0   no one responds, most of the time everything that goes to support@blockland.us is ignored
12/31/10   23:12:27   Badspot   0   I respond to immediate problems with sales that I can solve
12/31/10   23:12:43   Badspot   0   bizzarro technical issues I just send copy+paste messages or ignore
12/31/10   23:13:02   Badspot   0   I have a whole folder for "i lost my key and my email changed" messages
12/31/10   23:13:07   Badspot   0   there's like 300 messages in it
12/31/10   23:13:26   Badspot   0   because there is no way to identify people and when i answer them I just get more
12/31/10   23:13:33   Badspot   0   and then people start scamming

[Operator¹]

linked or informed of Key Recovery

There is no reason for anyone who has discovered the support@blockland.us email address from the http;//www.blockland.us Support page to have never have heard of Lost Key Recovery. More importantly, it is above the contact information.

[Yenola²]

There is no reason for anyone who has discovered the support@blockland.us email address from the http;//www.blockland.us Support page to have never have heard of Lost Key Recovery. More importantly, it is above the contact information.

However, most people search for the ways to contact support before the search FAQ's and the such, he could've easily skimmed right over Key Recovery then seen the email, and if he doesn't have his email then key recover isn't going to help him anyways

[SlayerZ99]

However, most people search for the ways to contact support before the search FAQ's and the such, he could've easily skimmed right over Key Recovery then seen the email, and if he doesn't have his email then key recover isn't going to help him anyways

I feel like its common sense to go to FAQ first, looking for help 2nd, then contacting support 3rd

thats what I do at least

[Operator¹]

However, most people search for the ways to contact support before the search FAQ's and the such, he could've easily skimmed right over Key Recovery then seen the email, and if he doesn't have his email then key recover isn't going to help him anyways

It's pretty hard to miss.

[LordoftheUnclean]

I agree with the OP that Badspot ignores support

I lost 2 of my keys to the dont post links to shock sites rule because i was posting an image and didnt bother to check the URL against badspot's list of banned websites and badspot completely ignored my several emails, messages in the forum, and attempts to talk to him in his blockland server.

*flies away*