Okay, as far as 2. goes, those people don't exactly have immediate access to certain things like doctors, chiropractors, psychiatrists, tech teams, etc.
I understand if it's for something silly like "What thread is this in," or some crap like that, but legitimate questions that require the human touch like "I don't remember what this is from, can you answer this for me?"
are fine by my standards.
Apart from that, I agree with you entirely.