So what he's basically telling me here is : "You've lost your key because you decided to change your internet provider and now you don't have the old e-mail. Your problem. I can't help you. I don't care. I won't find proof that it's really you. I won't make any sort of "Key Retriever" form for who has lost their old e-mail. I take your money and I give you the key, if you lose it, I don't care." Well I'm sorry, but I don't accept that answer. I logged onto this account and that is already proof. I gave him my BL_ID and it corresponds to the one on this account. What do you expect me to do? Buy the game again? Of course, you would like that, but I don't.