Is that your answer to everything?
You sound like the tech guys at my school.
"Oh, you can't connect to Google? Let me just do a factory reset..."
it ends up fixing most problems
if there is a problem, it's most likely caused by an addon or combination of addons added to the game, since the game by itself turns out to be pretty reliable
most of the errors are caused by users or users creating content
that and people are stuff at debugging and that's why they end up in help, those that do know how to debug their problems never end up here because they fix their troubles themselves (figuring out which addon is causing issues)