Author Topic: My Monitor for my Recently-Built Computer is not Getting Signal  (Read 1622 times)

I don't really think this is the best place to ask but I figured a lot of you have some experience with computer building and could probably help me out. This story might end up being a little long so hold on. I did a lot of stupid things, I realize, because I'm not exactly the brightest person in both hardware-related stuff and in general. This was supposed to be a learning experience for me in the first place, as I figured that if I go into computer science I should at least know how to put together a computer, right? I should probably stick to software from now on though. But I digress. :K

A few weeks ago, I got all of the parts to my computer (we got a different monitor but it was still an acer, which i realize is a stuffty brand apparently) and put it together. I didn't have too much of a hard time putting it together, but when I was done, it didn't start up. I was absolutely baffled as to why this happened as I carefully followed the manual and watched several tutorial videos, so after a few days of trying everything I could think of, I took it to a (really sketchy, I'll get to that) computer repair shop.

Apparently, I shorted the fan that came with the case by connecting it to both the motherboard and power supply, but no other damage was done thankfully. He also insisted on installing the OS and doing the BIOS files for me, which I figured I'd let him because it was free. The total ended up being $170 ($20 for the fan replacement, $150 for the diagnosis), and I'm pretty sure I was overcharged. I also learned that the guy is a child enthusiast and he gave me really weird vibes the whole time, so I really don't want to go back there.

After coming home, I first tested the computer without the monitor, and the LEDs worked unlike last time, and I could hear it whirr when I turned it on. Then, after turning it off, I plugged in the VGA cable to the motherboard, and I first plugged in the DVI-D cable into the graphics card. Of course, my monitor was not getting signal as the title suggests. I tried plugging in the DVI-D cable in different places (the motherboard had a socket, and the graphics card had two sockets which I think is the norm), but none of them worked.

After searching online, most sites seemed to suggest trying another monitor, which is out of the question for me because I can't just buy another monitor and all of my other computers are Macs. I'm considering clearing my CMOS battery, but I'm not sure if that's the right approach. That would uninstall my OS, right? Which would also mean that I'd have to buy another copy of the OS? The idea is to spend the least amount of money possible because my mom is pretty mad at me for having to take it to a repair place, so finding another is the absolute last resort.

Off the top of my head, it seems that the problem involves either:

A: A stuffty monitor
B: A faulty DVI-D cable (possible, I had a hard time screwing the cable into the most of the DVI ports, but I think this is unlikely. One socket on the graphics card is for DVI-I, and the other is for DVI-D. I should be able to use both though with a DVI-D cable, right?)
C: The guy at the computer repair shop set up the computer's BIOS in a way that I'm not actually using it (Not sure if that makes sense or is possible, but I would presume this is the situation I'd need to restart the CMOS battery)

Either way I think I forgeted up pretty badly and now have to pay for it. If you need any pictures or more information, just ask. I'm not really sure what I'm going to get out of this but I just really need to resolve this for once.

first off acer isnt a stuffty brand i dont know where you got that from

does the computer have a discrete graphics card or is it integrated only

use only the one on the radeon graphics card, not the motherboard

if that doesn’t work, remove the discrete card and try the motherboard graphics

first off acer isnt a stuffty brand i dont know where you got that from

does the computer have a discrete graphics card or is it integrated only

It's discrete.

Yeah, I figured I'd have to use the card's. I'll try that out and get back to you.

The reply loaded as soon as I answered, sorry. No need to double post.
« Last Edit: January 20, 2016, 04:04:29 PM by childofdarkness016 »

It's discrete.
use only the one on the radeon graphics card, not the motherboard

if that doesn’t work, remove the discrete card and try the motherboard graphics

Have you tried turning it off and turning it back on again?

first off acer isnt a stuffty brand i dont know where you got that from
when I was looking up solutions, there was a particularly colorfully worded one saying that acer was stuff and that the person should just destroy their monitor and get a new one. Since I know next to nothing about computers besides Macs, I'm inclined to really believe anyone's opinion on whatever, especially because i'm having trouble with an Acer monitor.

if that doesn’t work, remove the discrete card and try the motherboard graphics

Didn't work out. Is this because of how the BIOS was set up (to work with the graphics card or something), or does it imply something else?

when I was looking up solutions, there was a particularly colorfully worded one saying that acer was stuff and that the person should just destroy their monitor and get a new one. Since I know next to nothing about computers besides Macs, I'm inclined to really believe anyone's opinion on whatever, especially because i'm having trouble with an Acer monitor.

Didn't work out. Is this because of how the BIOS was set up (to work with the graphics card or something), or does it imply something else?
if you've completely removed the discrete card from the system and its still not working, flash the bios and try again

after that, you must try another monitor, or try the acer monitor on another system to determine if its the motherboard or the monitor

first off acer isnt a stuffty brand i dont know where you got that from
I'm not sure why you think they aren't

I'm not sure why you think they aren't
my acer monitor is great, others have great reviews
the three acer laptops i've owned have been great, and all have great reviews

again, where do you get this from

my acer monitor is great, others have great reviews
the three acer laptops i've owned have been great, and all have great reviews

again, where do you get this from
Bad first hand experience with Acer products and them breaking for no reason.

The one time I seen a acer break is when my cousin broke the laptops monitor off. He's one of those dipstuffs who likes to break his stuff so he probably did it himself

All right, I'm not too sure how to flash my motherboard's BIOS without a monitor (i.e., from the motherboard) since most of the guides I could find show you how to do it from there, but I'll look into it more tomorrow (or more likely over the weekend) because I'm sure it's possible. I tried clearing my CMOS battery because my motherboard's manual actually tells me how to do that, but I don't think it worked (as in i'm not sure if it actually cleared). I have a lot of work to do for my classes and I'm probably not even going to have time to do it all.

Did you leave the battery out for a while?

I'm considering clearing my CMOS battery, but I'm not sure if that's the right approach. That would uninstall my OS, right? Which would also mean that I'd have to buy another copy of the OS?
clearing CMOS clears your bios settings, not your drives. your OS is installed on your drives. it's like a factory reset button for your motherboard.

what wattage is your PSU and what brand is it?
what input is your monitor set you?
are you getting any POST codes (beeps or, if applicable, codes displayed on your motherboard)?
have you connected all of your power cables from your PSU (all power connectors for your mobo, all power connectors for your GPU)?
you mentioned both VGA and DVI in the OP, can you clarify on that? does your monitor display any messages at all? are the connectors plugged all the way in?
« Last Edit: January 20, 2016, 05:47:39 PM by carolcat »

clearing CMOS clears your bios settings, not your drives. your OS is installed on your drives. it's like a factory reset button for your motherboard.
I figured that clearing my BIOS settings might be what I want, but it's good to know that attempting it didn't interfere with the OS.

what wattage is your PSU and what brand is it?
It came with my tower, so it should be a Raidmax. It's also labelled as such. The total wattage is 500W, but I can get more specific if that's necessary.

what input is your monitor set you?
Not quite sure what you mean. I assume you're asking about what input the monitor is looking for, and I can't change that (it was one of the first things i tried). I guess the monitor only has one setting for that.

are you getting any POST codes (beeps or, if applicable, codes displayed on your motherboard)?
No, I just hear the fans and the system turn on. Would I hear the latter if the BIOS and OS are already set up?

have you connected all of your power cables from your PSU (all power connectors for your mobo, all power connectors for your GPU)?
Yes, everything that needs to be inserted has been inserted. I know this for sure because the guy at the computer repair place was able to successfully install my OS and everything with the idea that the computer would be ready to work as soon as I came home to plug it into the monitor.

you mentioned both VGA and DVI in the OP, can you clarify on that? does your monitor display any messages at all? are the connectors plugged all the way in?
My monitor tells me that it's not receiving signal. When nothing is plugged in, it tells me that the cables aren't inserted. The monitor says in its manual that it needs at least a VGA cable to work, but it can also have a DVI cable.

Did you leave the battery out for a while?

I didn't take out the battery. My motherboard has jumpers that, if a screwdriver is placed on top of for a few seconds, is supposed to clear the CMOS. But maybe I didn't read that right.
« Last Edit: January 20, 2016, 07:16:53 PM by childofdarkness016 »