Server is offline due to an abnormally high load on it. It became unresponsive and I'm trying to diagnose the problem. Sorry for any inconvenience.
There's absolutely nothing running on the server currently and it is still reporting a 200% load and running incredibly slowly. Not sure what the cause is, still investigating.
I considered that it could be a DDoS and I'm in the very slow process of downloading the logs so I can see if there's anything abnormal. There was no spike in network traffic, so I initially dismissed that but now I'm taking a closer look.
I'm more inclined to believe that it's an issue with the host. I rebooted the server and the 'start' command took ~4 minutes to complete as opposed to the normal 10 seconds, and the boot process took over 25 minutes. I've opened a support ticket but haven't heard anything back.
I finally heard from the server provider 8 hours after the issue started. Not in the form of a response to my support ticket, but instead just a mass automated email. There was a hardware issue with the VPS's hypervisor and our server was scheduled for migration 15 minutes ago, but yet still hasn't started the process.
If it's not clear, I'm very upset with the hosting provider. The entire service and subsequently the Glass Hosting business rely on their service to provide reliability, and having such a crippling issue occur for multiple servers going unnoticed for 8 hours from a company of this scale is ridiculous. On top of that, 5 hours of radio silence from their support team who could have likely resolved the issue with just a few mouse clicks.
I apologize for any inconvenience and will do my best to compensate to Glass Hosting clients after the service is restored.
we all have this
and it happens often
its probably because they have a stuffty server
Almost all of our significant downtime is announced well in advance. Other than that, the server stays up for weeks at a time without error, so I'm unclear as to how this happens often. It'd stay up longer, but we do updates to the server that requires us to take it offline for a mere 10 seconds.
