Well, over the past couple of weeks, I was waiting for my computer to be fixed. I brought it to the store on may 4th. They said it would be fixed in a matter of 3 days. We called them up after 5 days of no service updates and it turns out they didn't know how to fix it. They shipped it away to California to get it fixed. They said it would be a matter of 5 more days. After those 5 days, we called them again. It turns out they didn't do a test to make sure it was fixed. So it was shipped back to NJ (Where I live) to the bestbuy store. The store found out it wasn't fixed so they sent it back to bestbuy saying it would be another 5 days. They "fixed" the computer and sent it back AGAIN. It turns out they broke the optical drive when it was being shipped back. The funny thing is that their motto on their service update emails is "it's in secure hands." After it being shipped to california where it stayed their for another week, they shipped it back. I went to pick it up today and I brought it home. Turns out it still doesn't work. I went back to the store and showed the computer down the managers throught saying how it still doesn't work. I also brought up the "Optimization" they were supposed to do to make it run faster. I questioned how they would make it run faster since they replaced both the Motherboard and the Hardrive AND the Optical Drive. It turns out, there was no optimization. I started bitching to the manager about how it was supposed to take all of 5 days and it wound up taking about 43 days. When I arrived, they tried to make me sign something saying I was happy with their service. I refused to so I kept on arguing back and forth with the manager untill I was able to take it home. I took it home and plugged it in and it turns out there was a boot failure. I brought it back to the store and they said "Sorry forgot to put the opperating system on it." Then I questioned again, "How could you do an "Optimization" when there is no operating system on it. They are repairing it again now and it should be done in 2 hours even though I doubt it.
Tl:Dr- Bestbuys service sucks and you should NEVER trust them with your computer.
