Valve support is quite crap.
If you take a look-on, even if EA is a "Rip-off" Steam, it's Support is way multiple times better.
I used live chat to solve my problems, and I am pretty sure, convinced it's not robot, more convinced than cleverbot. They actually helped me, transfered 3 of my games (all in different chat sessions), then helped me with Battlelog problems and so on.
The waiting time was 1 minute sometimes, 10 other times and the problems get solved based on situation, but I don't think I stayed more than 30 mins on a chat really.
Way better than:

(Look at dates)
That looks stupidly automated and has quite no relevancy to what I said, my account is trusted for a very long time, sure of that.