the service is absolutely not worth your money, or patience in my case.
so heres the story about
by munkeycheezsummer 2010, we get rid of BT for some reason to get Virgin Media with the catch up tv crap.
nice and fast at first, this lasted for a couple of months... but that doesn't matter
... until the couple of months passed;
internet kept on dropping out, speed was lowered, etc.
we reported this "fault" to them, so they "mended" it... then it happened again, and again... so eventually virgin gave us a "super hub" to make us shut up, works for a while all fast like it should...
then it happens again, but not as frequent.
so, we then moved house, to where i am typing now.
internet was behaving well, until march, it's been an starfish.
several calls to them later (all ending with "it'll be fixed on -date here-"), and on the day, the fault happens again...
several engineers round ours later, they put this thing into the router...
still problems...
phoning them up again... given the answer "there is a major fault in the area.."

"god dammit, how long will this go on?" i thought to myself.
we will never know...
tl;dr virgin media dont know stuff about making their broadband enjoyablealso OP is looking for better internet in UK, pls halp k