I would like to add something on the list of "reasons why EA is stuff"
This one time, I was in a chat with customer support, this is how it went, let's just call the other guy "Tim"
Pengie: Hi, I was just having some trouble with blah blah blah (I forgot what it was)
Tim: Uh yeah uhm
Tim: ALHDEKASHDJ
Disconnected
Not even kidding.