I never thought about this before.. but you're totally right. The only way to get customer service right now is A) PMing or Emailing Badspot/Rotondo, or B) Asking the help section.
Option A fails for a number of reasons and B can only get you so far.
At the same time though, other than bug reporting (which gets done pretty efficiently in the Development board) I haven't really had much need for customer service... Never had a personal issue that couldn't be addressed in another way.