I've sent a total of three tickets to RTB hosting that were completely related to the server itself, not add-ons or anything I did. None of them have ever been responded to (It's been half a year for two of them). I've been able to contact Kalphiter directly for issues relating to my server on Kaphost, and he has always responded and fixed the issue.
I've reviewed your tickets and can do nothing but apologize for this, I think one of them was discussed in game though. As part of some major updates we're doing to the service we're overhauling the backend of the support system to ensure this won't happen in the future - more about that soon.
While I like the interface for RTB, I find that a lot of it really doesn't even work. I also can get a better deal from Kaphost (buying in 6 month packages).
Again, all this will be addressed in the upcoming update. We've found a few bugs and are working on them.
Ignoring the fact that small issues happen is extremely dishonest and misleading.
Service issues are never ignored when they are communicated to us via the official methods. Generous compensation in terms of contract extension is always given in the case of people missing out on time due to "small issues".
for rtb can i mail in and use australian currency?
PayPal only at the moment, sorry.