Author Topic: My Experience w/ Microsoft Support (1 / 2)  (Read 1531 times)

Recently, I found out my computer was infected with a couple of nasty viruses. I used to use a Mac, so I never had to deal with a forget ton of viruses. So, I went on a Microsoft Chat Support with a guy called Chad. Now, Chad was a pretty nice guy... at first. So, he was helping me go through the steps, and then he told me that I could buy a Premium Microsoft Support Service for a year for $150 bucks. I then asked him if their were any other options. He told me yes, and that I could pay a $99 fee for 1 day service. I told him that I really couldn't, so we started up a remote access chat thing, where he could control my mouse and keyboard (though I still had control). After about 10 minutes, all he ended up saying was that I needed the premium service. I then told him no, and that I was fine without service. So, I ended our chat, and a window popped up asking me to rate my service. I didn't know that Chad still had remote access, so I went on rating my service. I hovered my mouse over 1 star when it asked me to grade my service with my operator. And, just as I was about to click it, Chad swung my mouse over to the side of my screen, closed the grading window, and proceeded to close all of my open tabs.



IGN SCORE: 1/10, would not play again

There's gonna be a second instillation. I got into a chat with someone else to fix my problem, and it was even better.

the real question: why are you asking microsoft support for help with a macbook

the real question: why are you asking microsoft support for help with a macbook

I used to use a Mac

Just the other day I contacted Microsoft support about some activation issue. Talked to the guy for 20 minutes, he took control, then informed me that I needed to pay to be helped. Why wouldn't they just say that from the start?
Waste of my time.


try microsoft tech support with the BlastButton joke program activated.

Just the other day I contacted Microsoft support about some activation issue. Talked to the guy for 20 minutes, he took control, then informed me that I needed to pay to be helped. Why wouldn't they just say that from the start?
Waste of my time.
its their way of baiting you into paying. its supposed to make you think, "well, i've already gone this far. might as well pay and get this over with"

chad sounds like he needs a 5 star beating

Premium Microsoft Support Service for a year for $150 bucks.
$99 fee for 1 day service.
They're not even TRYING to hide it anymore. That's just straight up thievery.

So, I ended our chat, and a window popped up asking me to rate my service. I didn't know that Chad still had remote access, so I went on rating my service. I hovered my mouse over 1 star when it asked me to grade my service with my operator. And, just as I was about to click it, Chad swung my mouse over to the side of my screen, closed the grading window, and proceeded to close all of my open tabs.
Complain to microsoft about this, but then again, they don't really care, but atleast it's worth a shot.

The few times I contacted microsoft support in around 2006 and 2010, I got a satisfactory result. They helped me with my issue with an XP and a Vista.

Was free if I introduced the system product key. Boy, it's impressive how things change.

I've contacted Microsoft support on a few occasions just due to trouble re-activating some old software, never really had any issues. I could totally see them trying to sell the premium service to you if you're looking for virus removal, as that's a time consuming process and is completely your own fault. Rating the operator 1 star just because your request was beyond the extent of the service they were offering you is extraordinarily rude and degrading for that person, since those rating systems often are used to find who gets raises and who gets fired each term.

Don't make a complaint, you were already a jerk.
« Last Edit: March 06, 2016, 10:03:03 AM by Pecon »

Why are you guys not just googling your error and fixing it?

a few months ago i got my a refund for one year xbox live extremely quickly after i contacted support
or i wouldve, if my grandmother wouldve just let me talk to support instead of saying "nooooooo u cant do dat" and hadnt attempted to do it herself despite her knowing literally nothing about my account
once i convinced her to actually let me talk to support we got it settled in like 10 minutes though lol
8/10

use common sense and an antivirus. you have to be really reckless to get viruses usually. were you ever taught safe practices on computers? like not visiting shady sites, be careful what you download, don't click the ads?