105 days.
105 loving days since I've had access to my Steam account barred. And guess what? No results.
For those of you who haven't heard the story, allow me to repeat it:
I got on today after getting back from a 3 day vacation to find a message waiting for me that my account had been suspended due to payment dispute. I have over $345.77 worth of games on there, and I have no idea what happened. I'm in the process of contacting Steam support, and hoping that I can get my account back.
That was back in August. It is now November. Steam Support has done jack stuff, and I'm bored and left out of mostly every activity that is conducted over Steam. I've had my mom contact the credit card company, and they have charged the funds once more. Yet, I am still sitting here with nary a game to play.
Yes, I've submitted a ticket. And yes, I've received the same response time after time.
Thank you for contacting Steam Support.
The purchase of a wallet credit with <omitted> has been disputed. Your account has been locked due to the payment dispute.
To unlock your account, you will need to contact your bank and have the bank withdraw the chargeback, cancel the dispute and return the funds to Steam for this purchase. As soon as the chargeback dispute is settled your account, and the disputed game, will automatically be reactivated.
If your bank is unable to withdraw the chargeback, we will need them to fax an affidavit that clearly states that they are unable to withdraw the chargeback and more importantly that the chargeback was not due to the credit card being used fraudulently. Please have them fax it to 425-952-2788 Attn: Fraud Department. Make sure that your bank has included the phone number for their dispute department so that we can verify the statement with them. Please reference this ticket number, 6341-ZXBN-0537 , on your cover letter. As soon as we can confirm this information with your bank, we will review the situation so we can make an exception and reactivate the account even though the chargeback is still pending.
Ticket reply above was dated 3 August, 2011 at 1:00 PM.
The purchase of a $10.00 Wallet credit with <omitted> has been disputed. Your account has been locked due to the payment dispute.
To unlock your account, you will need to contact your bank and have the bank withdraw the chargeback, cancel the dispute and return the funds to Steam for this purchase.
As soon as the chargeback dispute is settled your account, and the disputed game, will automatically be reactivated.
If your bank is unable to withdraw the chargeback, we will need them to fax an affidavit that clearly states that they are unable to withdraw the chargeback and more importantly that the chargeback was not due to the credit card being used fraudulently.
Please have them fax it to 425-952-2788 Attn: Fraud Department.
Make sure that your bank has included the phone number for their dispute department so that we can verify the statement with them. Please reference this ticket number, <omitted> , on your cover letter.
As soon as we can confirm this information with your bank, we will review the situation so we can make an exception and reactivate the account even though the chargeback is still pending.
We understand that this is an inconvenience, but we hope that you understand the logic of our actions. We appreciate your patience with this issue.
Ticket reply above was dated 19 September, 2011 at 1:50 PM.
Hmm, I wonder if those look similar! Yeah, they're handing me the same loving recycled excuse, but except reworded. I've tried to get answers, and instead get the same stuff that they've given me.
That's where you come in forums. I'm asking that you provide me with assistance. I'd like to have my account back dearly, and if there's anything any of you individuals can do, I'd be incredibly grateful.
Thanks.
Oh, and PS? If you ask for a tl;dr, you will be reported. No excuses. You should know better.
