So some features that (with not a mention yet of what exactly they are)
(1 could be replicated easily
(2 could be made quickly
make people better off with him?
Lub seems more determined to act in a way that is professional (which he should since he would be dealing with money) and has a more solid concept in how he will treat his customers and what standard of service he wants to provide.
As for you, I've never got the impression you never cared. You have a really poor attitude, that is defensive and angry, but you never seem to get anything done or give a straight answer when people want it. And I always hear people complaining about your servers misbehaving and how you won't fix it.