Author Topic: RTB Dedicated Hosting Service - Service Closing (Read 256835 times)

Perlin Noise · February 04, 2013, 09:59:19 PM

My server is stuck when trying to update.

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Racerboy · February 04, 2013, 10:08:19 PM

My server is about to run out...if I get the time to finish some projects, I will most certainly renew my server.

If I ever decided to renew in the future, would it still be the same NY01 server and add-ons/config will save?

Ephialtes · February 04, 2013, 11:15:15 PM

Quote from: Perlin Noise on February 04, 2013, 09:59:19 PM

My server is stuck when trying to update.

Sorted. This is another case where it would have taken minutes to fix if you'd used the inbuilt support system I'm afraid. Looks like the BL Launcher couldn't connect to whatever it connects to and just sat there waiting.

Quote from: Racerboy on February 04, 2013, 10:08:19 PM

My server is about to run out...if I get the time to finish some projects, I will most certainly renew my server.

If I ever decided to renew in the future, would it still be the same NY01 server and add-ons/config will save?

No - If you allow it to be terminated then your server does lose it's place on the node and all the files associated with it.

Cubelands · February 05, 2013, 02:06:23 PM

my server both been crash all day, I had restart again, again. I am sick and tried of it.

Server #1

Sever #2

EDIT: I posted add-ons list are attachments below.

Gloss� · February 05, 2013, 02:09:50 PM

Quote from: Cubelands on February 05, 2013, 02:06:23 PM

my server both been crash all day, I had restart again, again. I am sick and tried of it.

Server #1
[IMG]http://i90.photobucket.com/albums/k256/EmperorWinter/Server1crashed_zpsb61d18cb.png[ /img]

Sever #2
[IMG]http://i90.photobucket.com/albums/k256/EmperorWinter/Server2crashed_zps19354b97.png[ /img]

Mine does this too, but its add-on troubles, probably same for you.

heedicalking · February 05, 2013, 02:11:33 PM

after updating to the newest version, saves don't load from the web interface. its annoying, im going to clear cookies and see if that was it.

Rub · February 05, 2013, 02:15:11 PM

Quote from: heedicalking on February 05, 2013, 02:11:33 PM

after updating to the newest version, saves don't load from the web interface. its annoying, im going to clear cookies and see if that was it.

Barn's server seems to be having some issues since the update too, it definitely worth submitting a support ticket.

Ephialtes · February 05, 2013, 02:23:51 PM

Quote from: Badspot on February 04, 2013, 09:05:34 PM

IP addresses are no longer prefixed by "IP:", hopefully this doesn't break everything

It did. I'll be pushing out a patch to all the servers and you'll need to reboot once I say it's okay.

This'll basically cause most things to break like server chat, remote console, save uploading and all kinds.

Ephialtes · February 05, 2013, 02:37:07 PM

Quote from: Ephialtes on February 05, 2013, 02:23:51 PM

It did. I'll be pushing out a patch to all the servers and you'll need to reboot once I say it's okay.

This'll basically cause most things to break like server chat, remote console, save uploading and all kinds.

This is now done, to fix your server just shut it down, hit Update Server, then start it up again and everything should be okay.

Cubelands · February 05, 2013, 03:01:46 PM

Quote from: Ephialtes on February 05, 2013, 02:37:07 PM

This is now done, to fix your server just shut it down, hit Update Server, then start it up again and everything should be okay.

let me see it, If it does work or not.

Cubelands · February 06, 2013, 06:00:23 AM

Server Chat are not working at my both server.

nerraD · February 06, 2013, 06:02:11 AM

Quote from: Cubelands on February 06, 2013, 06:00:23 AM

Server Chat are not working at my both server.

It's still yet to be fully fixed, await Ephialtes to patch the servers and then you'll be fine.

Ephialtes · February 06, 2013, 06:27:58 AM

Quote from: Cubelands on February 06, 2013, 06:00:23 AM

Server Chat are not working at my both server.

Quote from: Ephialtes on February 05, 2013, 02:37:07 PM

This is now done, to fix your server just shut it down, hit Update Server, then start it up again and everything should be okay.

I checked your activity stream for both servers and you've not done this yet. Please make sure you do the above and then check that your server chat is working.

Quote from: nerraD on February 06, 2013, 06:02:11 AM

It's still yet to be fully fixed, await Ephialtes to patch the servers and then you'll be fine.

It was fully fixed yesterday at about 8:30PM UTC. Anyone having trouble needs to do the above.

Evar678 · February 06, 2013, 06:36:45 AM

Is there any way to buy an extra month for your existing server, so that the uptime wont be interrupted when I repurchase after it expires?

Ephialtes · February 06, 2013, 06:40:44 AM

You're able to extend your contract 3 days before expiry so just wait for the email reminder and at that point you'll have 4 days to make a payment before the server gets shut down.