Hi guys - so obviously there are a few issues with the service at the moment. I'm on vacation at the moment but doing my best to try and look into things alongside Rub. As it stands, we're currently reasonably sure the root cause of these problems is a targeted attack against one of our nodes given the traffic trends over the past couple of days - which is unfortunate to say the least.
When you're dealing with these kinds of DOS attacks there's not a whole lot a small service like us can do to mitigate it however we are going to be looking at the source and type of the malicious traffic to see what we can do, and we'll also be making services on the nodes themselves more resilient to high incoming traffic so the service recovers faster and more effectively when the attacks subside.
Despite this being fairly out of control, we will be offering some compensation to our active customers to apologise for service outages and once the situation's all under control you'll be able to find details on that in this thread.
Thanks for your patience.
