This is a sequel to the graphics card topic I posted a while back. I ordered the graphics card replacement Tuesday night from Newegg. In particular, I ordered it with rush processing and next business day shipping in order to get it here before I leave tomorrow on vacation so that I can install it and get it working to see if I have to send it back or not. The shipping costs were about an extra 10% of the cost of the chip, and altogether I ended up adding $20+ to the $120 price tag. I had Newegg's confirmation that it was going to be at my house the next day. FedEx, on the other hand, thought otherwise.
I've been tracking my package for the past three days. Before we talk about the route FedEx took, we should talk about where I am relative to the supplier: about an hour away. That's also where the shipping location it is. It's not the closest shipping location to my house, but it shouldn't be hard for them to get the package (which is priority mail, as per the money I paid for shipping) to the closest shipping location to my house. It seems perfectly logical that it would be at my house, if not Wednesday, then really early in the morning Thursday.
Here's the actual route it took. I ordered the card late on Tuesday, with rush processing. Newegg was done processing the order very quickly and sent the information to FedEx Wednesday afternoon at 2:23 PM. At 9:51 PM, the card was somehow picked up by FedEx at a location different than the location of the warehouse. At 11:23 PM, it arrived at the location it was supposed to be picked up at. I had my doubts that the card was actually going to show up the day after I ordered it, but FedEx wasn't loving done yet.
The next day, a blizzard hit. I was worried that the mail would be delayed, so I checked FedEx's website for delays and noticed no delays or halts to mail at all in my area. Early Thursday morning, at 3:52 AM, the package left the shipping center and went BACK to the location it was picked up at, which is a 15-minute drive away from the warehouse but it took them 4 hours to get there. It moved AWAY from my house. So I got annoyed and I waited for them to ship out, but they never did, despite being an HOUR away from my house and reporting NO delays whatsoever.
But wait, there's more; FRIDAY MORNING at 3:29 AM they finally did something, but I don't know whether to congratulate them or not, because the package left the shipping location and traveled PAST MY HOUSE to a shipping location OUT OF STATE, arriving there at 5:03 AM. At 2:00 PM, the truck left the facility to be delivered to my house. That was FOUR loving HOURS AGO, and the facility is about FORTY MINUTES AWAY. NOW, the tracker is telling me it'll be here TOMORROW, WHICH IS WHAT I WAS TRYING TO loving AVOID THIS WHOLE TIME.
I understand this may be an massively exaggerated problem, but how the forget is this acceptable? This was PRIORITY loving MAIL and they're dancing around my house like they're TAUNTING me or something and all the while I could've gone to the supplier MYSELF and it would have been INFINITELY faster. What kind of loving business model is this where people spend $20+ to get the best spot in line and then they get stuff on worse than the people who pay for regular loving mail? I could've paid jack stuff for shipping if I knew that FedEx didn't give a stuff about whether or not it ACTUALLY got to my house when Newegg told me it would.
So there you go. I wasted $20+ because of some bureaucratic loving NIGHTMARE, my brand new graphics card is going to sit out in the ice and snow for a loving WEEK, and I'm sitting here this whole time feeling personally insulted. forget. FedEx.
motherloving /discuss
