I think my account's been comprimised, I haven't been able to access it without the "wrong password or account name" error, I also recived an e-mail saying I spammed but on this day i was never on wow;
Account Action: 3 hour suspension and password reset
Reason for Action: In-Game Chat Policy Violation - Advertisement and Spamming
This account was suspended because a character on the account repeatedly abused World of Warcraft's in-game chat system. This abuse includes advertising third party services/websites and repeatedly spamming in-game chat channels. Abuse of this nature pollutes chat channels shared by all players and harms the game environment as a whole.
To prevent further harm to the game and the account you use, the account has been suspended for 3 hours and the password was reset. You do not need to reply to this email, as the account will automatically become available again once the 3-hour suspension period has ended. It may take up to one hour for our system to generate and send the new password. If you have not received a password within one hour of this message's delivery, please check your Spam, Junk, or Suspect Mail folders. If you are still unable to locate the email containing your new password, please contact us using the Blizzard customer service website: https://eu.battle.net/support/ticket/submit or use the password recovery function on https://eu.battle.net/account/support/password-reset.html.
After logging in, if you notice any items, gold, or anything else missing from a character on this account, please submit an in-game petition stating what happened. A Game Master will contact you as soon as possible to help resolve the issue.
Account compromises are usually the result of the registered player of the account sharing his or her login information or playing on a computer that has a virus.
Please remember that it is your responsibility to keep your login information confidential. Any account that is registered to your name may not be shared with anyone except for one minor, of whom you are acting as a parent or guardian. You are also responsible for every use of your login information, whether authorized or not.
For additional security tips and information, please visit the following sites:
- Account Security: http://eu.battle.net/en/security/
- Unauthorized Account Access Policy: http://eu.blizzard.com/support/article/22455
If you are looking for an added layer of security, we currently offer the Blizzard Authenticator, an optional device that can help prevent unauthorized account access. For more information about how the Authenticator works or how to add one to a World of Warcraft account, please visit the Blizzard Authenticator FAQ at http://eu.blizzard.com/support/article/36010.
Please be aware that if unauthorized access to this account continues after the recovery process is complete, it may lead to further action against the account. For more information, please review the World of Warcraft Terms of Use (http://eu.blizzard.com/company/legal/index.html).
Regards,
Customer Services
Blizzard Entertainment Europe
http://eu.battle.net/wow/en/
Even when i attempt a recovery or password reset,
i still don't get any password reset e-mails(Iv'e got one now however I may be still keylogged) and the recovery e-mails tell me to log into my account, If i had a keylogger, spybot, malawarebytes, ad-aware or microsoft security essentials would have caught it right?
Can someone help me please? D:
