You think that's bad Heed? I got a Dell, it's Mother board, hard drive, and basically everything was broken from a trojan, I took it to Geek Squad at Best Buy, they kept saying 2 more weeks, 2 more weeks, they ended up sending it to Kentucky. In the end, it took a month and a half for me to get the Laptop fixed, they should've just replaced it, even the guy at Best buy said that.