He bought the game, downloaded it from his CD, his CD broke, and he can't install it again. A virus wiped out his computer and he had to "reformat" it, the files were all deleted, and he didn't have the install disk because it was broken. He doesn't have Star Wars anymore. Then he asked if he could download a copy of a game he previously owned.
Makes perfect sense to me. It's not impossible for a disk to break, isn't it?