Author Topic: Steam account suspended - Payment Dispute (Read 5806 times)

Nystical · August 03, 2011, 10:48:40 AM

See, this is why I just make my password hard to guess, but easy to remember:

Edit: oh forget i actually posted it - no one saw that, right?

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Comatose · August 03, 2011, 11:16:28 AM

Does anybody read the OP?

I didn't get hacked. It has to do with a payment dispute.

Zaure · August 03, 2011, 12:50:45 PM

I'd say for you to tell your mother she just made you lose about $350 of your games but then I read you used her credit card to buy most of them, right? Because if you spent your own money on all of this she should pay you back.

PrototypeCow · August 03, 2011, 02:54:56 PM

Quote from: Nystical on August 03, 2011, 10:48:40 AM

See, this is why I just make my password hard to guess, but easy to remember:

Edit: oh forget i actually posted it - no one saw that, right?

BWAHAHAHA

but no i didnt see it

Comatose · August 03, 2011, 05:14:51 PM

I just got a response from Support. This is what they emailed me:

"Hello <omitted>, Thank you for contacting Steam Support. The purchase of a wallet credit with Visa ending in <omitted> has been disputed. Your account has been locked due to the payment dispute. To unlock your account, you will need to contact your bank and have the bank withdraw the chargeback, cancel the dispute and return the funds to Steam for this purchase. As soon as the chargeback dispute is settled your account, and the disputed game, will automatically be reactivated. If your bank is unable to withdraw the chargeback, we will need them to fax an affidavit that clearly states that they are unable to withdraw the chargeback and more importantly that the chargeback was not due to the credit card being used fraudulently. Please have them fax it to 425-952-2788 Attn: Fraud Department. Make sure that your bank has included the phone number for their dispute department so that we can verify the statement with them. Please reference this ticket number, 6341-ZXBN-0537, on your cover letter. As soon as we can confirm this information with your bank, we will review the situation so we can make an exception and reactivate the account even though the chargeback is still pending. We understand that this is an inconvenience, but we hope that you understand the logic of our actions. We appreciate your patience with this issue."

I am so relieved.

Quote from: Nystical on August 03, 2011, 10:48:40 AM