I don't see why EA is so bad. I only ever bought one game from them, and that was the Sims 3 and some expansion packs and whenever I needed help with something I contacted customer support and got the help I needed.
It's not their customer support is bad, more or less the stuff on the sidelines they pull,
take Deadspace 3 for example, a good game, yes, but you paid full price for a game with a bunch of stuffty 1st day crafting bench purchasable DLC,
or for example their most recent Sim City game, which has went from a really fun singleplayer game to a "MMO", yes, that is what they called it and it's bullstuff.