Author Topic: Steam account suspended - Payment Dispute (Read 5738 times)

Comatose · July 31, 2011, 01:15:15 PM

I got on today after getting back from a 3 day vacation to find a message waiting for me that my account had been suspended due to compromisation. I have over $345.77 worth of games on there, and whoever compromised it has changed my password. I suspect it might be somebody who has had access to my email through illegal means. I'm in the process of contacting Steam support, and hoping that I can get my account back.

EDIT: Before you post, let me make this clear.

Quote from: Comatose on July 31, 2011, 02:03:48 PM

My password has not been changed, neither have any of my account credentials including my avatar, name, etc. I do not click on phishing links, and it is unlikely a keylogger made it's way onto my system.

EDIT2: I now believe it is a payment dispute from my mom blocking Steam's charges. My password wasn't changed, neither has my account. I'm still waiting for the email from Steam support about a solution.

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Treynolds416 · July 31, 2011, 01:21:13 PM

Dude that really sucks

NotKreation · July 31, 2011, 01:22:05 PM

Quote from: Comatose on July 31, 2011, 01:15:15 PM

I have over $345.77 worth of games on there

$345.78

Comatose · July 31, 2011, 01:23:51 PM

If I give Steam the key I got for Humble Indie Bundle, will they be able to reclaim the account? I don't have my Portal 2 key on hand.

Dippindots · July 31, 2011, 01:24:55 PM

can't you contact customer support? and what was that computer unique security system again?

Littledude · July 31, 2011, 01:26:52 PM

That's my main problem with steam, my hundreds of dollars worth of games can just be taken away from me because of some hacking douches.

Comatose · July 31, 2011, 01:30:30 PM

Quote from: Dippindots on July 31, 2011, 01:24:55 PM

can't you contact customer support? and what was that computer unique security system again?

I've already submitted a ticket. I'm gonna have somebody take a look at my account to see what has been changed.

EDIT: Strange. Nothing has been changed, but I can't log in to my account. I've tried copy-pasting my password from notepad to Steam, but it still doesn't work.

EDIT2: Also, I can't reset my password. Steam says that it can't find my username.

Treynolds416 · July 31, 2011, 01:43:23 PM

Quote from: Comatose on July 31, 2011, 01:30:30 PM

I've already submitted a ticket. I'm gonna have somebody take a look at my account to see what has been changed.

EDIT: Strange. Nothing has been changed, but I can't log in to my account. I've tried copy-pasting my password from notepad to Steam, but it still doesn't work.

EDIT2: Also, I can't reset my password. Steam says that it can't find my username.

Funnily enough, the same happened to me when I tried to logon to my steam at my friends house.

Comatose · July 31, 2011, 01:46:11 PM

It may be a payment dispute, but I haven't bought anything since last month.

Quote from: Treynolds416 on July 31, 2011, 01:43:23 PM

Funnily enough, the same happened to me when I tried to logon to my steam at my friends house.

Did you find a workaround? I've tried and tried, I've memorized almost everything about my account by heart, so I know I'm not making any spelling errors.

EDIT: Mom just came in and told me she found transactions from Steam from the month of July. I haven't even touched her credit card.

Tomcat · July 31, 2011, 01:46:43 PM

check your email.

Comatose · July 31, 2011, 01:48:09 PM

Quote from: Tomcat on July 31, 2011, 01:46:43 PM

check your email.

Both are fine. I've changed the passwords on both, just in case.

Tomcat · July 31, 2011, 01:50:39 PM

oh, okay.

shouldn't your steam tell your email any notifications of a changed password?

Comatose · July 31, 2011, 01:51:40 PM

Quote from: Tomcat on July 31, 2011, 01:50:39 PM

oh, okay.

shouldn't your steam tell your email any notifications of a changed password?

That would be true. There's still the matter of getting my account unsuspended.

Makingblah · July 31, 2011, 01:53:11 PM

Steam is the one thing that I keep secure on my computer. Never log on anywhere other then my own house. Never touch anything steam related on the internet.

LeetZero · July 31, 2011, 01:55:54 PM

I am scared, this is the second thread today where someone claims to have his account compromised.