Another point. The main reason the admins are not overall helpful with generic problems if because of the moderators. The mods, like me, are generally in charge of all the little petty things like spam, legit freekilling, intentional and accidental rule breaking, explaining rules to new people, and most forms of excessive player harassment. We mods are also helping out the admins so they aren't always at the beckoning call of ten to even fifty players at once, and even we have trouble keeping up with everything.
I am not completely sure what goes on when mods are not around, so I won't go there. However, when a problem is out of moderator hands, like bans that require 10+ minutes, or people with confusing names that the script doesn't recognize, we can "secretly" get the admin's attention, and that's when they 80% of the time do something about it.
I think in that picture, Brian* was originally hesitant in the first place. Sure, it's offensive (I'm a Christian myself), but flaming them for it won't get me anywhere. No, I don't encourage it, but I also don't participate in it.
