I am posting this because i've responded to a ticket with a problem two days ago, and gave you guys two days to respond. I am now posting here, since i did not get a response using the ticket system like suggested. My server is stuck at "updating...". The start buttons are grayed out. It's been like this for two days, and I cannot cancel the updating.
I also suggest a better ticket reply system. I do not know when you guys reply without having to open each ticket each time. You should add a notification box for them.