Author Topic: RTB Dedicated Hosting Service - Service Closing (Read 255442 times)

Frankie� · February 13, 2014, 05:12:53 PM

Quote from: $trinick on February 13, 2014, 05:11:11 PM

I don't know if this is still relevant, but it might be.

if thats the case then the datacenter support sucks
servers been stuck for 24 hrs now

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Jakobblockhead · February 13, 2014, 05:13:13 PM

Quote from: Honno on February 13, 2014, 04:54:36 PM

-snap-

Honno · February 13, 2014, 05:13:27 PM

I dont know... its just that saying forget off sounds pretty rude especially if your running a business (not-for-profit or not).

IdeTheBird · February 13, 2014, 05:16:25 PM

Quote from: $trinick on February 13, 2014, 05:12:29 PM

RTB Hosting is a not-for-profit business that does not pay its workers. The support you get is Ephialtes and Lub donating their time to helping you. You're paying for the server space, not the support.

Ephialtes has been not been online for nearly a week and I suspect even if he does come online it won't be as much, I worry for this service in the near server, and it is awful considering people have paid and probably have months left. You are paying for a service, you should have help if you encounter issues.

$trinick · February 13, 2014, 05:17:52 PM

Quote from: Honno on February 13, 2014, 05:13:27 PM

I dont know... its just that saying forget off sounds pretty rude especially if your running a business (not-for-profit or not).

Quote from: IdeTheBird on February 13, 2014, 05:16:25 PM

You are paying for a service, you should have help if you encounter issues.

Again, they're donating their time to helping you. When you buy a server, you're paying for the space on their server, not support. When the server is down, your account is reimbursed, usually with more time than it was actually down for. They provide support out of selflessness, there's no guarantee at all that the service they provide is quality. Now, if the server quality itself was stuffty and they didn't reimburse you, that would be a completely different story. But that's not the case here.

What you're doing is like buying a lolipop and complaining when the store owner doesn't help you unwrap it.

Greek2me · February 13, 2014, 05:18:35 PM

Quote from: IdeTheBird on February 13, 2014, 05:16:25 PM

Ephialtes has been not been online for nearly a week and I suspect even if he does come online it won't be as much, I worry for this service in the near server, and it is awful considering people have paid and probably have months left. You are paying for a service, you should have help if you encounter issues.

I'm pretty sure Lub is still providing support. Ephi also indicated that service would continue.

IdeTheBird · February 13, 2014, 05:22:50 PM

Quote from: $trinick on February 13, 2014, 05:17:52 PM

What you're doing is like buying a lolipop and complaining when the store owner doesn't help you unwrap it.

Except we have no control on unwrapping it in this case, use some better brown townogy, but I do understand your point.

$trinick · February 13, 2014, 05:26:57 PM

No, you're thinking of the service being faulty. If the lolipop is broken when you open it, the store owner should replace it. If the lolipop is fine, but you're having an issue unwrapping (using) it, that's not the store owner's job to help you with. If he helps you with it anyway, that's him doing something you didn't pay him to do.

If the service itself has an issue, the proper response is what they always do: reimburse you for time lost.

If you have an issue, Lub / Ephi have no obligation to help you.

Frankie� · February 13, 2014, 05:31:08 PM

except its not my fault that the server is stuck?

Subpixel · February 13, 2014, 05:37:16 PM

Quote from: Rub on February 13, 2014, 02:14:59 AM

forget off, you're paying $5 a month for premium New York server space, that doesn't entitle you to 24/7 support too. Support comes when we're available, if I'm asleep or in a meeting all day, forget it, it can wait.

Woah, It was a joke. Sorry if I offended you?